• Work with Regional Sales Manager and team members to develop and implement a regional plan aimed at increasing market share and improving quality of service to customers.
• Establish a system of communication with Regional Sales Manager and Territory Managers to ensure proper execution of plan and achievement of quarterly objectives.
• Develop relationships with hospital personnel to expand contacts in other departments, identify key decision makers and facilitate future sales.
• Meet with existing and potential customers to identify their clinical needs, goals and constraints related to patient care, and to demonstrate how Company products can help them achieve their goals.
• Educate existing and potential customers on the merits and proper clinical use of Company products by giving presentations and demonstrations, using slides, flow model, brochures and other platforms and formats.
• Keep customers abreast of the latest product, therapy, and technology developments, and current items of interest in the industry.
• Assist in professional education activities sponsored by Penumbra, including PEER meetings, hospital stroke symposia, and others.
• Assist in training new employees, including Territory Managers and Clinical Specialists.
• Participate in the development of Continuing Education Programs.
• Serve as primary resource for clinical support in the areas of procedural case coverage, basic troubleshooting, and follow-up for Company products.
• Report and track all product incidents at centers, following Company procedures and seeking input from appropriate personnel to resolve problems.
• Respond to customer needs and complaints by developing creative solutions, working in collaboration with senior management, sales, and marketing.
• Prospect and develop relationships with prospective customers and/or users of Penumbra products, converting them to Penumbra customers
• Secure and/or renew existing orders by coordinating product availability, delivery dates, and inventory levels
• Maintain open communication lines with current and prospective customers on programs, promotions, and pricing trends
• Develop relationships with physicians, lab staff, lab supervisors, and purchasing personnel
• Adhere to the Company’s Quality Management System (QMS) as well as domestic and
global quality system regulations, standards, and procedures.
• Understand relevant security, privacy and compliance principles and adhere to the regulations, standards, and procedures that are applicable to the Company.
• Ensure other members of the department follow the QMS, regulations, standards, and procedures.
• Perform other work-related duties as assigned.