Essential Functions
• Work with customers and project management teams to identify key project milestones and implementation timelines
• Work with customers and project management teams to gather requirements and translate them into technical specifications
• Day to day management of the ticketing queue for clients ensuring completion in line with client needs/expectations
• Prepares for recurring internal meetings and advises on timeline progression
• Ensures all tickets are up to date. Responsible for ticket escalation as needed.
• Builds out weekly client slides. Provides snapshot of projects and status.
• Responsible for various administrative tasks
• Participate in QA, UAT & production launch support related to various customer engagements
• Collaborate with product development team to help support platform functionality
• Provide Tier 2/3 technical support for custom integrations
• Working knowledge of support processes and working in support environment
• Expected to drive resolution to remediate both routine and non-routine problems and hold resources accountable to provide permanent solutions designed to improve the customer experience.