Essential Job Functions/Key Job Responsibilities
• Answer and coordinate incoming calls, service requests, guest requests, and maintenance-related communications, ensuring requests are appropriately documented and routed
• Generate, distribute, track, and close work orders from daily inspection sheets, departmental requests, and other maintenance activities
• Review daily work sheets and provide updates to department heads and management regarding outstanding work requests, priorities, and completion status
• Issue and track preventive maintenance work sheets and assist with maintaining accurate preventive maintenance records
• Maintain organized and accurate Engineering files, records, equipment documentation, Standard Operating Procedures (SOPs), and maintenance-related information
• Process invoices, purchase orders, and departmental expenditures in accordance with established procedures and budget requirements
• Order maintenance materials, supplies, and equipment as directed and assist with monitoring departmental inventory and expenses
• Coordinate contractor and vendor communications, including scheduling meetings, service visits, inspections, and follow-up activities
• Assist the Engineering team with basic maintenance-related tasks and service calls when appropriate and within the scope of the position
• Coordinate with Guest Services, Front Office, Housekeeping, Finance, Operations, and other departments to facilitate timely completion of maintenance requests and minimize disruption to hotel operations
• Communicate guest comments, concerns, and complaints related to maintenance to the appropriate Engineering leadership and assist with timely follow-up
• Other duties as assigned