Primary Responsibilities
Client & Sales Support
• Serve as a first point of contact for inbound client inquiries, professionally handling and routing calls to the appropriate Sales Associate
• Greet and acknowledge all clients entering the showroom, ensuring a welcoming and professional experience
• Assist clients in the showroom and via phone or email, as needed
• Support Sales Associates with quote preparation, order entry, and ongoing order management
Order Management & Processing
• Review all orders to ensure accuracy, completeness, and compliance with internal policies prior to submission
• Process client payments, including deposits and credit card transactions, and release orders in accordance with company procedures
• Prepare, verify, and submit COM ID forms to vendors as required
• Track, follow up on, and update approvals for SFAs, DFAs, and CFAs
• Manage post-order updates, including ship-to changes and expedited or revised freight requests
Logistics & Reporting
• Coordinate freight logistics by confirming shipping details, freight charges, and delivery requirements
• Run and maintain weekly order status reports, proactively managing open orders and communicating estimated completion dates (ECDs) and requested delivery dates (RDDs) to clients and sales staff
• Review order hold reports and collaborate with internal teams to resolve issues and move orders forward
• Expedite priority and time-sensitive orders in partnership with the Client First team
• Monitor and follow up on balance-due notices to ensure timely payment collection
• Provide proactive shipment tracking updates and delivery confirmations to clients
• Prepare and submit refund requests for overpayments as needed
Showroom Operations & Team Support
• Contribute to overall showroom coverage, including breaks and peak business periods
• Pull product samples, tear sheets, and conduct fabric searches to support sales and client requests
• Assist with showroom initiatives such as mailers, e-blasts, and other client communications