Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Products and Services: Knowledge of major products and services and product and service groups; ability to apply knowledge of product and service appropriately to diverse situations.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service ‘value’ and to differentiate support offerings that address clearly understood customer needs.
Education: Bachelor’s degree, preferably in either Engineering, Business, or Marketing.
Language: Advanced English
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Knowledge of Caterpillar Building Construction Products (BCP) equipment or other construction industry-related knowledge.
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Prior leadership experience
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Strong understanding of customer needs and the ability to translate those needs into practical business solutions that deliver value-added services to customers beyond delivery of a purchased product, technology or service.
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Extensive Industry knowledge including trends, major issues, regulatory considerations
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Strong communication, relationship-building, and problem-solving skills.
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Strong decision making and critical thinking skills
Ability to negotiate successfully across the organization and with partners in a constructive and collaborative manner
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Business development: ability to support business growth and development while improving customer outcomes
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Formal team leadership experience including remote management