As an IT Support Technician III within Corporate Engineering, you’ll play a key role in delivering reliable, high-quality technology experiences across Roblox. You’ll independently own complex technical issues and operational needs, while looking beyond the immediate problem to understand why issues occur, how they affect the broader environment, and how we can improve the experience going forward.
In this role, responsiveness, preparation, discretion, and attention to detail are critical. Whether supporting our Builders, assisting senior leaders, or ensuring technology is ready for an important company event, you’ll anticipate needs, identify potential risks, and take ownership of delivering a seamless experience.
You’ll also be expected to challenge existing approaches when there is a better way to work. By identifying recurring problems, exploring new solutions, and partnering across teams, you’ll help improve the reliability, scalability, and overall effectiveness of how Client Services supports Roblox.
This role is an hourly position and requires onsite support 5 days a week in San Mateo, CA.