1.
Domain Performance & Commercial Execution
• Own the commercial performance of the domain across all regions — revenue, margin, utilisation, and time to value.
• Drive domain pipeline in partnership with Sales and Account Management; contribute to scoping, commercial positioning, and SOW governance to ensure engagements are profitable, deliverable, and set up to achieve customer outcomes from day one.
• Lead domain performance reviews; hold a clear view of in-flight delivery risk, forecast accuracy, and margin at all times.
• Identify and pursue growth opportunities within the domain — upsell, expansion, and new use cases — recognising that customers who achieve strong outcomes on the Keyloop Fusion platform are Keyloop’s most powerful commercial lever.
• Ensure PS days within Keyloop Traction programmes and Customer Success Plans are correctly scoped, tracked, and delivered to commercial commitments within the domain.
2.
Fusion & Keyloop Platform: Commercial & Delivery Performance
• Drive the commercial performance of the domain’s Keyloop product portfolio — spanning the relevant Fusion and Keyloop DMS products within scope — ensuring domain delivery contributes to PS revenue, margin, and time to value targets.
• Own the PS delivery proposition for the Keyloop products within the domain: ensure engagements are correctly scoped, commercially structured, and delivered to a consistent, repeatable standard that drives genuine customer outcomes — not just project closure.
• Work with Sales and Account Management to position domain-relevant Keyloop product implementations compellingly — translating product capability into clear commercial value and realistic delivery commitments.
• Partner with Product and Engineering to ensure Keyloop Fusion platform products within the domain are implementation-ready: surfacing gaps in delivery readiness, configuration complexity, and integration requirements.
• Ensure consultants across all regions are equipped to deliver the relevant Keyloop product engagements within the domain confidently — with the methodology, tooling, and domain knowledge to execute at scale.
3.
Delivery Excellence & Methodology
• Define and own delivery methodology, reference configurations, and reusable solution components for the domain — ensuring consistency, quality, and accelerated time to value across all engagements.
• Ensure domain delivery is outcome-validated, not just task-completed — every engagement should close with evidence that the customer is using the Fusion platform effectively and has achieved the outcomes they were promised.
• Partner with Regional Delivery Managers to ensure high-quality, consistent execution of domain projects globally; act as the escalation point for complex, early adopter, and at-risk engagements.
• Drive down rework and delivery variance by building repeatable, well-documented delivery patterns that consultants can execute without reinventing the wheel.
• Lead domain input into Keyloop Traction tier design — ensuring Launch, Accelerate, and Supercharge tier definitions reflect realistic, high-quality domain delivery with clear customer outcome criteria at each tier.
4.
Customer Outcomes, Adoption & Success
• Champion Keyloop’s mission to set customers up for success — ensuring every domain engagement is designed, delivered, and measured with that outcome at its centre.
• Define what good looks like for customer software adoption within the domain: the benchmarks, adoption milestones, and outcome indicators that signal a customer is genuinely succeeding on the Fusion platform.
• Ensure adoption and outcome validation is built into domain delivery methodology — not left to Customer Success to pick up post go-live.
• Work closely with Customer Success to track domain customers through the adoption curve; identify patterns where customers are underperforming against expected outcomes and feed those insights back into delivery approach.
• Ensure smooth, knowledge-rich handovers from PS delivery into Customer Success and Support.
• Use customer outcome data to continuously improve domain delivery.
5.
Cross-Functional Collaboration
• Product: Provide structured, evidence-based feedback from PS and customer engagements to influence the domain roadmap.
• Engineering: Work with R&D and Fusion platform engineering to ensure solution feasibility, delivery scalability, and that products are ready for implementation at pace.
• Sales: Support commercial conversations, scoping reviews, and customer-facing positioning for domain-specific engagements.
• Customer Success & Support: Ensure smooth handover from PS delivery into CS and Support; share domain knowledge that helps CS and Support teams accelerate adoption.
• PS Ops: Collaborate on forecasting, capacity planning, and tooling to ensure domain activity is accurately reflected in operational reporting.
6.
Capability Building & Knowledge
• Own the domain knowledge base within PS — ensure consultants across all regions have the skills, materials, and structured training needed to deliver domain engagements confidently.
• Identify capability gaps within the global PS delivery community for the domain; design and implement targeted development to close them.
• Build and maintain a domain centre of excellence: best practices, lessons learned, delivery patterns, and configuration guides.
• Drive the onboarding and accreditation of co-delivery partners and GDC teams on domain delivery standards.
7.
Automation, Digitisation & Continuous Improvement
• Lead the identification and implementation of automation opportunities within domain delivery.
• Monitor delivery performance data to surface patterns, bottlenecks, and improvement opportunities; translate insight into action.
• Champion a continuous improvement culture within the domain: structured retrospectives, feedback loops from customers and consultants, and rapid iteration on what isn’t working.
• Contribute to Keyloop PS thought leadership — bringing domain expertise to market positioning, customer education, and internal capability.