➢ Provide technical support to the Sales Team for business conversion, market penetration, and customer retention.
➢ Provide hands-on expertise in manufacturing processes, conduct technical and DAP discussions with customers, and coordinate tooling-up projects.
➢ Demonstrate hands-on experience in CNC machines, NC programming, and complete project execution as per committed timelines.
➢ Demonstrate value propositions by presenting cost-saving and productivity improvement proposals to customers through the best tooling solutions over competition, seminars, and technical presentations.
➢ Lead the sales team in identifying process improvement opportunities at customer premises and provide the right tooling proposals to establish improved CPC and productivity.
➢ Identify conversion opportunities with key customers and conduct extensive tooling trials to achieve better cost savings, supporting the sales team in generating new business.
➢ Provide sound technical knowledge in work-holding devices and cutting tool troubleshooting.
➢ Act as the nodal coordinator in the complaint management system and assist the sales team with the right strategy for both real-time and offline troubleshooting cases.
➢ Coordinate with stakeholders from design, project, and production teams to finalize tooling solutions and propose new products.
➢ Build technical competence within the sales team through training programs, webinars, and seminars conducted both at customer premises and through online platforms.