Strategic Vision and Leadership: Develop and articulate a compelling product vision and strategy aligned with the agency’s overall goals. Lead the product team to achieve this vision.
Product Lifecycle Management: Oversee the entire product lifecycle from ideation to launch and post-launch optimization. Ensure timely delivery of high-quality products.
Market and Customer Research: Conduct thorough market analysis and customer research to identify needs, trends, and opportunities. Utilize insights to inform product development and positioning.
Roadmap Development: Create and maintain a comprehensive product roadmap that prioritizes features and enhancements based on business impact, customer feedback, and market demand.
Stakeholder Collaboration: Work closely with engineering, design, policy, and agency teams to ensure alignment and effective communication throughout the product development process.
Performance Metrics: Define and track key performance indicators (KPIs) or OKRs to measure product success and inform decision-making. Use data-driven insights to make informed adjustments to the product strategy.
Customer Advocacy: Act as the voice of the customer within the organization. Ensure that customer needs and feedback are integrated into product planning and development.
Innovation and Improvement: Drive iterative product enhancement based on user feedback. Monitor developments in government digital services and procurement technology
Lead in development of digital roadmap and introduction of appropriate digital solutions to partner with cross functional business teams, WOG and industry partners to achieve greater business outcomes
Lead in organisation-wide Digital, Design and Data capabilities development, digital innovation and continuous improvement to build a high performing team