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Pavago

Operations Manager

LocationArgentina
Work moderemote
Typefull-time
DepartmentCandidate Sourcing
Company size501+ people
First seen1w ago
Last seen15h ago
Operations Manager
About the role
Position Type: Full-Time | Remote
Working Hours: U.S. Business Hours
About the Role
At Pavago, we are hiring for one of our clients seeking a highly capable Operations Manager to become the operational right hand to the founder of a rapidly growing U.S.-based lending company.
This role will focus on managing day-to-day operations, coordinating projects and third-party vendors, improving processes, and creating the structure needed to scale the business. The ideal candidate is a proactive operator who enjoys solving problems, building systems from scratch, and taking ownership in a fast-paced startup environment.
This is an operational leadership role, not a customer service or loan officer position.
Responsibilities
Operations & Project Management
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Manage day-to-day operational execution across the business.
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Own project timelines, priorities, deliverables, and follow-ups.
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Coordinate cross-functional teams, technology vendors, legal partners, servicing partners, and third-party providers.
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Work closely with the founder to prioritize initiatives and remove operational roadblocks.
Process & Systems Improvement
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Identify operational bottlenecks and implement practical solutions.
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Build scalable SOPs, workflows, checklists, and documentation.
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Improve CRM workflows, operational automations, and internal processes.
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Help create systems that support the company’s growth and future hiring.
Lending Operations & Documentation
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Review, organize, and maintain lending documentation for accuracy and consistency.
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Coordinate document mapping across loan systems, CRM, DocuSign, and servicing platforms.
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Ensure policies, disclosures, privacy documents, and platform communications remain consistent.
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Support operational readiness as the company expands into additional states.
Technology & Vendor Coordination
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Serve as the primary operational point of contact with the outsourced software development team.
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Report bugs, coordinate testing, and follow up on platform improvements.
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Coordinate implementation and integration requirements across third-party systems.
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Ensure vendors and technology partners deliver against agreed timelines and requirements.
Growth & Team Support
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Support the founder with operational planning and execution.
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Assist with recruiting and onboarding future operations team members.
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Help establish processes and systems that allow new specialists to integrate effectively as the company grows.
What Makes You a Perfect Fit
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You naturally take ownership and don’t wait to be told what needs to be done.
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You enjoy turning ambiguity and operational chaos into clear processes.
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You are comfortable wearing multiple hats in a startup environment.
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You are highly organized and can manage several priorities without losing track of details.
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You think like an owner and proactively identify problems before they become larger issues.
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You are comfortable coordinating people, technology, vendors, and processes simultaneously.
Required Experience & Skills
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5+ years of experience in Operations, Project Management, Business Operations, Program Management, or a similar role.
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Proven experience working in a startup or founder-led business.
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Strong project management and cross-functional coordination skills.
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Experience managing multiple projects, priorities, and stakeholders simultaneously.
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Experience coordinating third-party vendors and external partners.
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Strong process improvement and documentation skills.
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Experience working with operational workflows and business systems.
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Strong attention to detail, organization, and follow-through.
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Excellent written and verbal English communication skills.
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Ability to work independently with minimal supervision.
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Comfortable operating in a fast-changing environment where priorities can shift quickly.
Interview Process
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Initial screening with Pavago.
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Client interview
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Final selection and onboarding
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