Cloud Platform Engineering & Reliability
We work together to design and operate Workspace platform services that are resilient, scalable, and well‑understood. You will contribute to cloud infrastructure and application reliability across AWS and Azure, with attention to availability, performance, and sustainable cost practices.
We apply Site Reliability Engineering principles to support consistent, customer‑focused outcomes. This includes developing and refining SLIs, SLOs, and error budgets, and using incidents as opportunities for shared learning and improvement.
Systems Design & Platform Direction
We collaborate to shape the technical direction of Workspace cloud services over time. You will provide experience‑based input into distributed systems design, container platforms such as EKS, cloud networking, storage, and security. We support exploration of new technologies where they align with platform needs and long‑term maintainability.
Operational Ownership & Observability
We encourage shared responsibility for production systems. You will help investigate and resolve complex service issues while also improving how we observe, understand, and prevent them. Together, we build observability practices that support early detection, clear communication, and effective root‑cause analysis.
Automation, CI/CD & Ways of Working
We believe automation improves both system reliability and developer experience. You will contribute to automating infrastructure, delivery pipelines, and operational processes, supporting CI/CD workflows using GitLab. We use infrastructure as code tools such as Terraform to create consistency and confidence in our environments.
Security, Governance & Trust
We embed security and compliance into everyday engineering practices. You will help ensure cloud services align with governance expectations, vulnerability management processes, and regulatory requirements, while supporting teams to deliver safely and efficiently.
Collaboration & Knowledge Sharing
We work as partners across engineering and product teams. You will share cloud and SRE knowledge, support less experienced engineers, and help create clear, reusable patterns that improve platform consistency. We value mentoring, documentation, and open technical discussion as much as individual contribution.