• Near-native/expert English written fluency and strong reading comprehension
• Ability to communicate with a warm, personable, professional, and non-robotic tone
• Strong multitasking and organizational skills
• Ability to manage multiple active messaging pipelines simultaneously
• Comfortable with high-volume order tracking and shipping coordination
• Experience in social media management, influencer outreach, or e-commerce community management is preferred
• Experience with subscription-based e-commerce models is preferred
• Experience with 3PL or warehouse coordination is preferred
• USB Headset with Noise Cancellation feature
• Working Webcam
• Computer with at least 1.8 GHz processor and at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps cable connection
• Backup Internet Service Speed: at least 10 Mbps