MAIN TASKS:
Dealer network support
• Handling and resolving enquiries from the Spanish and Portuguese network
across all channels established for this purpose.
• Enquiries on parts availability, part identification, pricing, delivery lead
times and logistics support.
• Identifying parts through the electronic parts catalogue (EPCM).
Internal coordination
• Acting as the interface with the engineering department at HQ for the
escalation of technical issues and improvements to the electronic
catalogue.
Reverse flow: claims and returns
• Reviewing, approving or rejecting transport claims and returns, verifying
compliance with the established procedure.
• Working with the national warehouse to solve delivery incidents, shortages
and damages.
• Identifying recurring incidents and proposing corrective actions.
Operational support
• Daily use of our ERP: stock enquiries, order tracking and urgency allocation.
• Coordinating with the warehouse on the prioritisation of urgent deliveries.
• Contributing to the department’s digitalisation and process improvement
projects