We’re excited about the future, and we’d love you to be part of it. If you’re passionate about shaping what comes next and making a meaningful impact, we’d be delighted to have you explore this role with us. We’re proud to offer a vibrant employee experience that fosters growth, collaboration, and opportunities across our diverse operations, creating an environment where you can thrive.
Core Responsibilities:
Responding to customer queries via telephone calls and in-person interactions.
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Promptly answering telephone calls.
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Providing appropriate information and answers to customer queries.
Preparing customer Repair Orders and receiving vehicles for service/maintenance repairs.
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Appropriately and accurately preparing customer Repair Orders.
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Communicating customers’ complaints/queries and providing assessment/diagnosis given.
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Confirming availability of parts prior to receiving vehicles.
Ensuring requested and required repair is completed based on Repair Order
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Communicating with the Service Manager and Workshop Supervisor regarding the progress of work being done on customer units.
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Customers are kept informed about the progress of the work being done.
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Preventing discrepancies on customer estimates.
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Customer units are properly cleaned when work is completed as per company standards.
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Customers are appropriately informed about any extensions to repair/servicing or about any repairs beyond agreed estimate, where necessary.
Customer Relationship Management
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Customers are appropriately greeted, accompanied to vehicles and details of work done is explained.
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Customers are reminded of next periodic maintenance schedule.
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Customers are contacted within one (1) week of the service to determine quality of service and level of satisfaction.
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Completed job sheets are entered into a customer log with details of the customer service(s) offered, complaints or concerns and any serious complaints are brought to the attention of the Service Manager/Workshop Supervisor.
Customer Billing
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All bills are accurately completed for all jobs.
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All cash bills are paid, and gate pass is seen with stamped invoice before vehicle is delivered.