Key Duties and Responsibilities
· Write complete and accurate estimates/supplements in accordance with company and insurance guidelines.
· Take clear, detailed photos of vehicle damage, while liaising with clients on story of vehicle collision or details of damage
· Order parts, confirm availability, and ensure correct discounts are applied from vendors.
· Track and document vehicle progress through the repair process and update statuses in the production schedule.
· Assign labour to technicians, ensuring efficiency and accuracy.
· Communicate with customers about the collision repair process, insurance claims, timelines, and repair techniques.
· Conduct daily updates with the front office team to ensure accurate information is provided.
· Review and finalize supplements before vehicle delivery.
· Confirm insurance supplements are properly scanned and attached in the estimating system.
· Verify all labour has been assigned and all parts have been received/invoiced.
· Perform quality control checks before delivery to ensure all repairs meet company standards.
· Deliver vehicles, explain repairs completed, and address customer questions.
· Prepare and upload files for final billing, ensuring proper documentation and notes are completed.
· Perform other estimating and support tasks as directed by management.