Operational Leadership & Start-Up
● Execute complete site start-ups for newly awarded contracts, team hiring, facility setup, IT implementation
● Develop training and hiring programs for location that meets or exceeds state, federal, and district guidelines
● Develop and maintain customer and stakeholder relationships, consistently exceeding expectations through proactive communication and service delivery
● Manage assigned contract operations, ensuring consistency and excellence
Performance Management & Safety
● Utilize Zum’s IT infrastructure to monitor, analyze, and exceed balanced scorecard KPIs across all operational areas
● Spearhead a behavioral safety culture that protects employees, students, and the broader community
● Oversee Safety Department compliance with state, federal, DOT regulations, RFP requirements, and meticulous record keeping
● Review all incident reports, ensure proper accident/incident reporting procedures, and submit documentation as required
● Maintain P&L accountability in alignment with company financial guidelines
Team Development & Operations
● Collaborate with Human Resources, Recruiting, and Safety teams to strategize and execute hiring plans that support operational needs
● Develop and coach Zum employees to become our next generation of leaders through mentoring and growth opportunities
● Partner with Maintenance leaders to ensure complete fleet readiness and maintain accurate inventory meeting all regulatory and contractual requirements
● Oversee daily operations including scheduling, staffing, field trip/charter processes, route awards, and trip execution
● Work with the payroll department to ensure timely, accurate processing and resolve discrepancies promptly
● Manage union relationship according to the collective bargaining agreement (CBA) guidelines
● Maintain organized, safe, clean, and efficient operational facilities
● Partner with Safety Manager to coordinate accident investigations and workers’ compensation cases, working with insurance adjusters and claims administrators to ensure accountability and timely resolution
● Build and maintain strong relationships with school district partners and community to ensure service excellence
Electrification Project Management
● Plan, execute, and complete school bus yard electrification projects on time, within budget, and to specification
● Manage project plans, schedules, budgets, and coordinate with contractors, school district staff, utilities, and AHJs
● Monitor progress, report on status, risks, and issues, and resolve project-related conflicts
● Ensure compliance with safety regulations and environmental standards throughout project lifecycle