Build the team and the craft. Hire, coach, and grow a team of PBPs who can operate at this level. Teach the difference between being helpful and being a trusted advisor. Push your team past task execution into real judgment — knowing when to challenge a leader, when to just listen, when to escalate.
Own the relationship with the exec team. Be the CPO’s read on what’s really happening across the business — team health, leadership gaps, org risk. When an exec has a hard people call to make, you and your team should be who they think to call.
Set the operating model. Define how PBPs prioritize, partner, and show up as the company scales. What gets a PBP’s direct attention versus what routes through People Ops. Make sure the model still works at 2x headcount, not just today’s size.
Raise the talent bar. Run calibration and talent reviews that produce honest, evidence-based calls — not consensus for its own sake. Help leaders act on what the data says, including when it’s uncomfortable.
Build manager capability. Your team should be actively developing the next generation of managers across the company — coaching them through their toughest moments, not just onboarding them into the role.
Turn data into a point of view. Don’t just report on attrition or engagement. Tell leaders what it means and what to do about it. Bring a recommendation, not a dashboard.
Partner across the People function. Work closely with Talent, Total Rewards, and People Ops so their programs are shaped by what your team knows about the business — and so your team can execute those programs well in the field.
Handle the hard stuff with judgment. Guide leaders through complex employee relations situations. Know exactly when to handle it yourself, when to loop in legal, and when it needs the CPO.