Reach Logistics, a Pattern company, is a global eCommerce logistics and strategy company that partners with some of the largest brands in the world to distribute their products on Amazon, Walmart, eBay, and more. We have 7 warehouses in 5 countries around the globe and offer a unique distribution model to our partners. We currently ship 60M units a year and are growing rapidly. Currently the top seller on Amazon, we boast over 1,700 global employees that span over 18 global locations. Check out our parent company’s website: http://pattern.com/
About the role
We are looking for an Area Manager to lead our team of supervisors on our night shift schedule, Monday-Thursday 7pm - 5:30am.
Responsibilities
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Lead team of 1-2 supervisors and warehouse staff of up to 100 on assigned shift to hit productivity, quality, safety, and ship on time targets
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Partner with Ops Manager and support teams to meet business goals
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Engage with team during shift to promote positive culture and maintain high levels of quality, safety, and performance
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Assist in operations by working with General Manager and Assistant General Manager, and Operations Manager eventually
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Ability to shift plan and labor share in accordance with daily goals and order numbers
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Facilitate open communication between other shifts to ensure teamwork to achieve common goal
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Provide direction to supervisors and leads in department and across shifts to ensure changes/updates in policy and procedure are communicated
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Tracking attendance and approving timecards for associates
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Coaching, training, and re-training associates on labeling/packaging procedure
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Resolving employee relations matters and conflicts, working with HR to develop sustainable solutions
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Monitor productivity and make recommendations to reach and exceed metrics
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Administer progressive discipline due to employee behavioral/productivity issues
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Help contributors understand and connect to our vision, mission, strategy, and business priorities
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Ensure the safety of all team members by teaching, promoting, and exemplifying safety guidelines
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Manage leads to ensure they are working closely with team members by training, coaching, and problem-solving issues with orders (if applicable)
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Uphold company policies and professional workplace behavior by leading by example
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Problem solving in real time using counting and basic math
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Familiar with Warehouse Management Software to track and solve problems with orders
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Work cooperatively with other managers, supervisors, coordinators, and leads
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Ability to have a flexible schedule and come in outside of normal working hours to provide coverage for management staff when needed.
Qualifications
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3-5 years in supervisory role, preferably with a focus in a distribution center/warehouse environment
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Minimum of 1 years of operations experience in a warehouse/distribution, logistics environment
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Able to maintain confidentiality
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Familiar with Warehouse Management Software to track and solve problems with orders
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Must be able to display effective communication to associate, management and executive staff members
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Prior experience creating and executing a shift plan
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Understanding of basic math and excel formulas
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Understands how important process control is to the business
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Flexible- Embraces Change
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Problem Solver
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Proficient use of Microsoft Office, including Excel, as well as Google Suite, Gmail
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Previous experience/knowledge of Workday preferred
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Ability to maintain confidentiality
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Ability to follow procedure, practice sound judgment and practice a fair and consistent management style
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Comfortable working and communicating with a diverse employee demographic
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Excellent multi-tasking skills with the ability to prioritize
Physical Demands
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Ability to walk or stand for 8-10 hours
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Ability to lift up to 50 lbs by hand
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Pallet jack experience (electric or non-electric)
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Pull, push, bend, kneel, crouch
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OT required during peak season (25-30% of the time)
Benefits
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Medical PPO and HSA with employer match plan options
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Dental, Vision, STD, Supplemental Insurance plans
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Company Paid LTD and Life Insurance
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401K match - Match 100% up to 3% and 50% from 3.1% - 5%