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DNB
Desktop Executive - Support (R-19817)
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Location
Mumbai - India
Work mode
hybrid
Type
full-time
Department
Technology
Company size
10,000+ people
First seen
3w ago
Last seen
1h ago
About the role
Designation: Desktop Specialist.
Function: IT.
SBU: Technology.
Location: Mumbai
Payroll: Partner’s Payroll
Key Responsibilties:
•
Provide Level 1 & 2 desktop support for Windows 11 and macOS devices, including laptops, desktops, and peripherals.
•
Troubleshoot hardware, OS, application, VPN, Wi-Fi, certificate, and access-related issues through remote and onsite support.
•
Manage incidents and service requests in ITSM tools, ensuring timely resolution and adherence to SLAs.
•
Perform device provisioning, imaging, upgrades, refreshes, software installations, and redeployments.
•
Support Microsoft 365, Teams, Outlook, security applications, and other approved enterprise tools.
•
Maintain IT asset inventory, device audits, user account support, and compliance with security policies.
•
Collaborate with Security, Network, and Identity teams while supporting technology rollouts, office moves, and knowledge-sharing initiatives.
Key Requirements
•
2-4 years of experience in Desktop Support, End User Computing (EUC), or IT Operations, supporting Windows 11 and macOS environments.
•
Strong expertise in PC/Mac hardware troubleshooting, break-fix support, device provisioning, and peripheral management.
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Hands-on experience with ITSM platforms, remote support tools, software deployment, and device lifecycle management.
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Good understanding of networking fundamentals, including Wi-Fi, VPN, DNS, certificates, and connectivity troubleshooting.
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Excellent customer service, communication, and stakeholder management skills with a strong focus on SLA adherence.
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Proven ability to prioritize workloads, resolve issues efficiently, and demonstrate ownership, accountability, and attention to detail.
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Diploma or Bachelor’s degree in IT/Computer Science or related field; Microsoft, Apple macOS, and ITIL certifications are an added advantage.
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