Account Growth & Commercial Operations
• Own the commercial strategy for your accounts—identify expansion opportunities, structure pricing and proposals, and drive upsell and cross-sell initiatives.
• Build and maintain a deep understanding of each client’s business, priorities, and decision-making structure to position Synquery as a long-term strategic partner.
• Forecast account health and revenue trajectory; proactively surface risks and opportunities to leadership.
Client Relationship & Strategic Advisory
• Serve as the senior point of contact for your accounts, owning executive-level relationships and ensuring client satisfaction across all active projects.
• Lead strategic conversations with clients—quarterly business reviews, roadmap discussions, and escalation management.
• Translate client feedback and unmet needs into actionable product and service insights for internal teams.
Team Leadership & SPL Management
• Manage and develop a team of Strategic Project Leads, setting priorities, coaching on client management, and ensuring consistent delivery quality.
• Establish workflows and standards that enable your SPLs to execute independently while maintaining account-level visibility.
• Allocate project resources across your account portfolio to balance client needs with team capacity.
Product & Cross-Functional Impact
• Partner with product and engineering teams to relay client needs, inform the roadmap, and pilot new capabilities within your accounts.
• Collaborate cross-functionally with operations and recruiting to ensure your accounts have access to the best expert talent on the platform.