The Implementation Consultant is responsible for implementing the company’s accounting software products with new and/or existing clients. The Implementation Consultant is also responsible for consulting with mid-market clients regarding best practices and client business needs in order to best configure the software and provide exceptional customer service.
You’ll Get To:
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Leads multiple concurrent implementation projects with general direction and standard implementation procedures.
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Drives and manages all implementation milestones to completion within budget, scope, schedule, and customer satisfaction.
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Creates and maintains thorough documentation throughout the implementation to include billable hours, Salesforce notes/documentation, expense management, etc.
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Communicates with key stakeholders to ensure risk awareness, project progress, set expectations, and define next steps in a timely manner.
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Trains and advises clients to properly use appropriate products to best fit their individual needs based on best practices and use cases.
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Coaches and consults with clients to advocate the features and functionality of BlackLine products during configuration in order to obtain buy-in and user adoption.
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Offers recommendations for improving system performance gaps and system options to increase efficiencies and achieve best practice standards.
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Assesses and troubleshoots application issues during the implementation cycle.
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Provides application feedback to Product team in order to enhance or resolve functionality for future releases.
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Performs other tasks and responsibilities as assigned.
What You’ll Bring:
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Education: Bachelor’s degree or equivalent work experience.
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At least 2 years of experience in Consulting Services, Client Services and/or Professional Services environment.
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Demonstrated experience in managing implementation projects.
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Experience in a client-facing role.
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Experience in a high-revenue producing environment (eg billing of time and materials).
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Demonstrated experience communicating and presenting to a diverse set of people across groups and organizational levels.
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Knowledge of accounting terminology and processes (e.g. month-end close process).
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Knowledge of MS Office, MS Project, Salesforce, Accounting software.
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Excellent communication skills, strong organizational skills and attention to detail.