YOUR KEY RESPONSIBILITIES
1.
Commercial Development & Performance Management
● Define targeted quantitative and qualitative objectives and ensure their achievement.
● Analyze daily performance indicators as well as results by product category.
● Implement action plans to reach sales targets.
● Provide qualitative feedback and actionable insights and act as a strategic liaison between the store and HQ.
● Ensure a seamless, transparent, and motivating flow of information, maintaining a solution-oriented approach to drive team
2.
Leadership & Team Development
● Motivate, coach, and challenge the team daily to maintain a high level of skill.
● Identify, attract, and recruit talent in collaboration with the Retail management, HRBP and Talent Acquisition teams.
● Maintain a positive environment and be the guarantor of team cohesion, encouraging mutual support and a united stance.
3.
Brand Ambassador & Customer Experience
● Promote the brand culture internally and externally in line with Polène’s values.
● Oversee the clienteling approach and build an influence network to develop client loyalty.
● Ensure that the store atmosphere, Visual Merchandising, and team appearance comply with Polène’s standards.
4.
Operational Management & Processes
● In close collaboration with the HRBP and the Area Manager, take responsibility for disciplinary matters. Ensure compliance
with internal regulations, manage corrective actions when necessary, and oversee legal procedures with rigor and fairness.
● Ensure that all processes set up by legal, safety, and HR, are thoroughly respected.
● Optimize schedule management to match the business flow while respecting the budget and regulations.
● Oversee stock and inventories in collaboration with the Stock Team to ensure alignment with sales potential.
● Guarantee the quality of Polène’s image by proactively managing store maintenance needs.