Pronto AI is a global leader in commercializing autonomous vehicle (AV) technology, deploying Autonomous Haulage Systems (AHS) that automate operations in mines, quarries, and construction sites worldwide. While much of the industry remains in R&D, we deliver real, production-ready autonomy that is already operating in the field.
We are on a mission to make mining operations safer, smarter, and more efficient through cutting-edge technology, and we are building toward becoming the world’s first profitable AV technology company.
About the role
The Field Service Technician is a hands-on role responsible for the installation, preventive maintenance, and repair of Pronto’s autonomous haulage technology across a range of customer mine sites. This position plays a critical role in ensuring successful deployment and optimal performance of Pronto equipment in the field.
What you’ll do
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Installation & Deployment: Installs, commissions, and troubleshoots autonomous retrofit kits on heavy-duty mining equipment at active open-pit sites
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Works on customer sites as part of a deployment crew, often as the sole technical presence
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Preventive Maintenance: Carry out scheduled maintenance tasks to ensure system health, reliability, and long-term performance
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Monitor and log equipment conditions, identifying signs of wear, degradation, or environmental impact
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Troubleshooting & Repair: Diagnose and repair hardware, software, and connectivity issues in the field
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Customer Support: Serve as the face of Pronto during on-site visits, maintaining professional and responsive communication with customer personnel
What we’re looking for
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3+ years hands-on experience as a heavy equipment, diesel, automotive technician, avionics, industrial controls, or military/vehicle maintenance technician
Able to read and work from wiring diagrams, schematics, and installation drawings
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Must be able to mobilize on short notice (24 - 72 hours) and deploy for multi-week rotations, role is ~75% travel
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Valid US drivers license
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Comfortable with site conditions: extreme heat/cold, dust, altitude, shift work including nights and weekends
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Proficient with standard business tools (email, ticketing systems, spreadsheets, documentation platforms, instant messaging, and typical suite platforms)
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Makes sound judgment calls independently on site, with limited real-time support and often poor connectivity, and represent the company professionally at customer sites
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Strong communicator internally and externally with internal engineering as well as mine site crews.
Why join us
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Work on real, production-deployed autonomy.
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Build technology that directly improves safety, efficiency, and productivity.
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Tackle complex challenges in demanding, real-world environments.
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Be part of a fast-moving team with high ownership and impact.
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See your work deployed and making a difference in the field.
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Collaborate closely with experienced engineers and industry operators.
What else you need to know
This is a field-based role supporting operations across the United States. Atoms is a company driven by invention and continuous change—we are constantly reimagining our industries, building new products, and refining how we operate. This position requires travel across the U.S. up to 75% of the time. Candidates should be comfortable with frequent travel and a highly mobile work environment.
The base starting rate for this role is $27.88 - $35.10 per hour.
Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.