Employee lifecycle— Own onboarding, offboarding, role changes, and leaves of absence end to end. You’re the person stores and corporate teams count on to get these right and on time.
Ticketing queue — Triage, resolve, and escalate requests in the People ticketing system, handling what doesn’t require specialist input and routing what does.
Program administration — Administer benefits, ESOP, time off, and the employee discount program, where accuracy affects real pay and real people.
Payroll accuracy — Confirm employee data transmits correctly to Payroll, and resolve discrepancies at the source rather than downstream.
Root cause fixes — Audit recurring tickets to find what’s actually causing them, then build and document a fix so the issue doesn’t return. The goal is fewer tickets, not faster ones.
System integrity — Maintain data integrity across HiBob, ADP Workforce Now, Storeforce, Yoobic, and Google Workspace, escalating breaks with a proposed fix, not just a symptom report.
Automation — Build lightweight automations using AI tools and Google Apps Script that you can maintain yourself. You’re expected to build things that work and document them cleanly, not write production software.
Reporting — Keep core People data, including headcount, attrition, and lifecycle metrics, accurate and fast to pull, and maintain a live dashboard on service volumes and error rates.
Program delivery — Support the design and rollout of People programs, including performance reviews and engagement surveys, managed against a workback schedule and a documented DARCI.
Cross-functional work — Work with People Business Partners, Talent Acquisition, Learning & Development, Payroll, Retail Operations, IT, and Finance to turn program ideas into something that runs.
Governance and compliance — Run recurring audits across systems and vendors, and track compliance requirements across our geographies, from handbook updates to mandated reporting.
Documentation — Turn core processes into SOPs with a DARCI and flow chart as you run them, so anyone can pick them up without you.