We believe conversations will become the #1 way to shop.
At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.
Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.
To win, we focus relentlessly on:
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Quality: conversations that feel authentic and on-brand.
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Experience: effortless shopping from chat to checkout.
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Re-engagement: personal, 1-1 dialogue instead of noisy marketing.
The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.
Join us to make Conversational Commerce real.
Support is usually a cost center. The best ecommerce brands treat it as a growth channel. Gorgias is how they do it.
We built the helpdesk for ecommerce: email, chat, voice, SMS, and social in one place, with AI built in. AI Agent resolves conversations on its own, and the Shopping Assistant turns shopper questions into sales. Merchants get faster support and more revenue from the teams they already have.
More than 17,000 merchants run on Gorgias; brands like Steve Madden, Decathlon, Psycho Bunny, and Glossier. We’re on our way to $100M in annual recurring revenue, and the story that got us here is only beginning to be told; that’s where you come in.