ESSENTIAL FUNCTIONS
• Performs all duties of a Coordinator with full proficiency.
• Serves as a leader and point of guidance for Coordinators.
• Manage advanced insurance compliance and related administrative activities.
• Reconcile, review, allocate, and process complex invoices from third-party vendors, Workers’ Compensation Bureaus and Departments of Insurance (DOIs).
• Builds and maintains effective relationships with DOIs, Workers’ Compensation Bureaus, Program Managers, and company vendors.
• Leverages established internal and external relationships to resolve business challenges through effective communication.
• Understands transactional processes and identify issues or circumstances requiring further research or escalation.
• Supports Analysts’ work but not expected to independently perform Analyst duties without significant preparation (e.g., extended planned leave coverage).
• Conducts first-level research (e.g., using online resources) to gather potential answers for Analyst review, without responsibility for nuanced interpretation or final decisions.
• Assign tasks to Coordinators, monitor progress, and ensure timely completion.
• Prepares and delivers standard management reports (e.g., activity reports).
• Maintains thorough knowledge of products and markets served by SNC’s Program Managers.
• Proofreads documents to ensure appropriate tone and clarity.
• Participate in Hunt Group phone duties to assist policyholders and external customers.
• Performs other duties and responsibilities as required or requested.