Level doesn’t gate what you’re allowed to attempt. It scales how much support you get doing it. A Graduate can work on MMM output-extension work; it just carries heavier review than it would for a Mid.
Incrementality delivery: Triages test type and routes to Product where self-serve applies. Prepares and validates test data. Supports design and analysis under review.
MMM delivery: Qualifies client data. Assembles model inputs. Contributes to output-extension work under heavy review.
Model trust & PSPs: First and second line on trust queries. Triages PSPs, attempts resolution, escalates genuine model problems with a diagnosis.
Client sessions: Runs templated explainer sessions under review.
Documentation & enablement: Drafts documentation and presentations above the core explainer. Feeds recurring query themes back into explainer content. Fact-checks methodology claims in product marketing collateral.
Automated trust workflows: Logs and tags trust incidents consistently so recurring failure patterns are visible. Surfaces themes from the query queue into workflow design.
Supervision: Detailed instruction; works closely with senior colleagues. Development time protected against product and consultancy workload.
Upskilling is funded, not assumed. A named share of entry-tier capacity is held for development work and protected against the support queue. Nobody upskills in the gaps between tickets, so we don’t pretend otherwise.
The step to Junior is independence: running templated sessions and first-line triage unaccompanied, and resolving the full range of inbound queries with only moderate senior input.
The step to Mid runs through one of two routes — owning a piece of MMM output-extension work, or taking a recurring trust problem you already handle manually and turning it into automated monitoring that alerts an account manager before the client notices. Both are genuinely technical, and both are allocated deliberately rather than first-come-first-served. From Mid, you own MMM and incrementality delivery with senior sign-off.