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Nawy Real Estate
Contact Center Representative
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Location
Cairo, Cairo Governorate, Egypt
Work mode
on-site
Type
full-time
Department
Operations
Company size
501–1,000 people
First seen
6d ago
Last seen
4d ago
Responsibilities
•
Represent the company in a professional and a qualified manner.
•
Handle inbound calls for the company
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Following up complicated customer calls when required.
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Keep records of all incoming calls and inquires on the company’s database.
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Identify customers’ needs and direct them to the concerned parties.
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Conducting different surveys on customers’ satisfaction.
•
Manage customers’ complaints and directs them to the concerned parties.
•
Social Media Moderating.
Requirements
•
Bachelor degree in any field.
•
1-2 years of experience in a call center or customer support.
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Strong phone and verbal communication skills
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Excellent written and spoken English
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Active listening and patience
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Familiarity with CRM systems and practices
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Customer oriented
More roles at Nawy Real Estate
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