• Receive inbound shipments of material at the data center and verify condition, quantity, and shipment details.
Unbox material and put away all parts in the designated storage cage or assigned cage location.
Update SAP with inbound material receipts and applicable inventory transactions.
Manage customer tickets during working hours, including part requests, status updates, and fulfillment coordination.
Retrieve, stage, and hand off material to technicians as needed.
Update and track all applicable transactions in SAP, ServiceNow, inventory control tools, RFID / barcode systems, or related tracking files. Inspect defective material returned by technicians and validate part condition, part number, and applicable serial number information.
Update the system and RFI tag with defective part information, including serial number when applicable.
Prepare defective or return material for shipping by boxing, taping, placing on pallet, and printing / applying shipping labels.
Hand off prepared shipment to the courier or carrier.
Pass tracking information to the Austin Inventory Specialist so SAP, RMA, RTV, and shipment tracking activities can be completed.