Key Responsibilities:
Billing Execution & Quality Control:
Review and verify the accuracy of all invoices before issuance to ensure they meet specific customer requirements.
Manage and monitor timely invoice delivery through various channels, including Email, Customer Portals, and Manual billing, strictly adhering to each client’s billing guidelines and procedures.
Dispute Resolution & Cross-Functional Collaboration:
Investigate and resolve invoice discrepancies and customer disputes by collaborating with internal departments.
Lead and facilitate alignment meetings with Commercial, Customer Service, and Operations teams to identify root causes and implement corrective actions for inaccurate billing.
Global System & Credit Note Management:
Work closely with regional/global teams to track and monitor invoices generated via the Salesforce system.
Prepare, verify, and consolidate all necessary data and supporting documentation required for the CN/DNissuance process.
Billing Master Data & Customer Profile Management :
Manage, update, and maintain accurate billing master data and customer profiles within the Salesforce system.
Ensure all client-specific billing rules, special rates, contact information, and delivery methods are precisely configured to prevent downstream invoicing errors.
Reporting, Tracking & Process Improvement:
Maintain accurate logs of all billing disputes, track resolution aging, and provide regular dispute status reports to manager.
Identify recurring billing errors and proactively recommend process improvements to minimize future disputes and optimize the Order-to-Cash (O2C) cycle.