LocationCanberra, Australian Capital Territory, Australia
Work moderemote
Typefull-time
Company size11+ people
First seen1w ago
Last seen1d ago
About the company
At peopleworth, we support work where people and performance thrive. As part of our Employer Group, we work with a variety of forward-thinking partners and are excited to share this opportunity that sits within our growing group.
Role Overview
We are seeking a Sales Consultant in Digital Education to help learners thrive in their professional learning journey within a digital education environment. This role focuses on ensuring students are fully supported from onboarding to completion, maintaining high engagement and satisfaction throughout. You will play a vital role in driving learner success through proactive communication, problem-solving, and collaboration with internal teams and learning facilitators.
Key Responsibilities
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Act as the primary point of contact for learners from onboarding through course completion
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Conduct 1:1 and group learner support sessions across multiple time zones
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Guide learners in structuring study plans and managing progress toward completion
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Identify and address learning or engagement challenges early, offering practical solutions
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Maintain clear and responsive communication via email, chat, and video calls
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Collaborate with facilitators, mentors, and career coaches to ensure learner goals are met
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Monitor learner performance and engagement using tracking tools and reports
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Collect and analyse learner feedback to recommend process improvements
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Provide alumni support and foster a sense of community among past participants
Requirements
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Relevant Bachelor’s degree or equivalent experience
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Minimum of 3 years’ experience in student support, customer success, or learner engagement within education or training environments
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Demonstrated ability to build rapport and communicate effectively with diverse learner groups
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Strong organisational and administrative skills, with attention to detail
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Experience facilitating online sessions or coaching learners (preferred)
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Familiarity with digital education platforms and online learning environments
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Empathetic, proactive, and able to handle sensitive information with professionalism
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A strong sense of accountability and ownership of learner outcomes
Benefits
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Fully remote role with flexible working environment
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Collaborative, people-centred performance culture
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Opportunity to contribute to meaningful learner outcomes in a growing digital education sector
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Professional growth within a purpose-driven Employer Group
Our Recruitment Process
The peopleworth Employer Group follows a fair, transparent, and multi-stage recruitment process designed to ensure mutual fit.
1.
Application Submission: Complete the online form and answer brief application questions.
2.
Initial Screening: Applications are reviewed for role alignment; successful candidates move to the longlist.
3.
Video Interview Stage: You’ll record short responses to 3–4 role-specific questions.
4.
Live Interviews: Shortlisted candidates attend first-round interviews (and, if applicable, further rounds).
5.
Final Shortlist & Verification: Reference and background checks are completed.
Pre-boarding & Onboarding: Once accepted, you’ll complete a pre-boarding process before officially joining your employing organisation within the Employer Group.
Throughout every stage, we value clear communication, respectful engagement, and timely feedback.