• High School Diploma/GED, required
• Minimum One (1) year of Healthcare customer service (call center) experience required
• Ability to hard line internet into computer equipment provided, required
• Internet upload speed of 5 mbps and download of 25 mbps, required (verified at onboarding)
• Ability to adhere to strict schedule with ability to adapt to schedule changes, as schedules are subject to change, required
• Prior experience in a fast-paced in-bound call center environment, preferred
• HIPAA compliant room, required (verified at onboarding)
• Prior experience in the healthcare industry (i.e., prior authorizations, patient care, CPT codes, etc.), preferred
• Ability to read clinical terminology with high levels of proficiency
• Ability to work efficiently in a fast-paced, high call volume, performance driven Contact Center
• MS Outlook and Windows proficiency
• Ability to work on dual monitors and navigate multiple software applications simultaneously
• Strong time management skills
• Highly skilled at delivering client and customer satisfaction
• Must possess strong verbal and written communication skills
PHYSICAL REQUIREMENTS
• Ability to wear a headset for 8 hours a day, required
• Ability to respond quickly to instructions in a fast-paced work environment, required
• Ability to talk without voice restrictions for 8 hours a day, required
• Ability to sit for extended periods of time without a break, required