ENTRY LEVEL KNOWLEDGES, SKILLS AND ABILITIES REQUIRED:
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Knowledge of the agency goals, objectives, procedures, and policies.
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Knowledge of occupational groups, job families, and employers.
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Ability to understand and interpret applicable federal and state laws, rules, regulations, policies, and guidelines.
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Ability to manage an employment and training program.
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Ability to communicate effectively orally and in writing.
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Ability to facilitate workshops and present information to large groups
FULL PERFORMANCE KNOWLEDGES, SKILLS AND ABILITIES REQUIRED: (These may be acquired on the job and are needed to perform the work assigned).
Ability to identify and analyze problems, reach logical conclusions, and make sound recommendations.
Any combination of education and/or work experience that demonstrates competency in:
· Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively working with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences, effectively communicates and works with coworkers as team members.
· Customer/Quality Skills: Anticipates, monitors, and meets the needs of customers and responds to them in an effective, appropriate manner. Demonstrates commitment to identifying customers’ apparent and underlying needs and continually seeks to provide the highest quality service and product to all customers.
· Accountability Skills: Holds self accountable for measurable high-quality, timely, and cost-effective results. Determines objectives and sets priorities. Accepts responsibility for own actions and decisions. Accountable to own development including learning necessary job knowledge and associated laws, rules, and policies. Identifies and participates in learning opportunities. Complies with established control systems and rules.
· Planning/Organization Skills: Organizes work, sets priorities, and determines resource requirements; determines short- or long-term goals for self and strategies to achieve them. Using flexibility and resiliency skills, appropriately and effectively adjusts work, plans and priorities to changing circumstances. Monitors own progress and evaluates outcomes.
· Teaching Others: Helps others learn through formal or informal methods, identifies training needs, provides constructive feedback, coaches others on how to perform tasks, acts as a mentor.