Paladin Security is Hiring a Senior/Associate Director, Operations!
Benefits
Location: Fort McMurray, AB
Branch: Central
Employment Type: Full-Time
Work Setting: On-Site
Salary: CA$120,000 - CA$140,000 per year
Overview
Paladin Security is seeking a strategic and people-focused Senior/Associate Director, Operations to lead operations across Northern Alberta. This senior leadership role is responsible for driving operational excellence, strengthening client relationships, overseeing financial performance, and developing high-performing teams across a complex security services portfolio.
As a key member of the regional leadership team, you will champion the Paladin Difference while ensuring exceptional service delivery, sustainable growth, and industry-leading client satisfaction.
Responsibilities
People Leadership & Culture
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Lead, coach, and develop a diverse management team across office and field operations
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Champion Paladin’s people-first culture and values
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Drive employee engagement, retention, and succession planning initiatives
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Conduct performance management and competency-based evaluations
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Support professional development and internal advancement opportunities
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Foster an inclusive, collaborative, and safety-focused workplace
Client Experience & Retention
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Maintain exceptional client satisfaction and service quality
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Build long-term relationships with key client stakeholders
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Serve as the senior escalation point for complex operational issues
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Conduct regular client meetings and site visits
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Identify opportunities to expand and strengthen client partnerships
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Support growth opportunities, contract renewals, and RFP initiatives
Strategic Leadership
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Develop and execute annual and long-term operational strategies
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Align regional objectives with corporate goals
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Implement innovative technologies and service improvements
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Translate strategic initiatives into measurable operational outcomes
Financial Performance & Accountability
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Manage portfolio profitability and operational budgets
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Oversee pricing, billing, and contract negotiations
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Monitor overtime, expenses, and financial performance metrics
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Support forecasting and annual budgeting processes
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Ensure compliance with financial controls and reporting standards
Program Excellence & Standardization
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Drive continuous improvement initiatives across operations
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Develop scalable best practices and standardized programs
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Implement and monitor key performance indicators (KPIs)
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Ensure compliance with Occupational Health & Safety (OHS) requirements
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Maintain effective incident reporting and escalation processes
Business Development & Market Growth
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Pursue new business opportunities and strategic partnerships
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Support proposal development, presentations, and RFP responses
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Represent Paladin within the security industry and local community
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Promote market growth and service expansion opportunities
Portfolio Operations & Governance
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Ensure compliance with contractual obligations and service standards
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Lead quality assurance and operational audit programs
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Oversee training, onboarding, and workforce planning initiatives
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Partner with HR and support departments to optimize staffing strategies
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Provide leadership during critical incidents and emergency situations
Requirements
Must Have
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Leadership experience overseeing large-scale operations, multi-site portfolios, or regional business units
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Experience managing client relationships and executive-level stakeholders
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Strong financial acumen, including budgeting, forecasting, and profitability management
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Demonstrated ability to lead and develop management teams
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Experience driving operational excellence and continuous improvement initiatives
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Excellent communication, presentation, and relationship-building skills
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Valid driver’s license and ability to travel throughout the region as required
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Ability to manage multiple priorities in a fast-paced environment
Nice to Have
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Experience within the security industry, facilities management, or a related service-based environment
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Experience supporting RFPs, contract negotiations, and business development initiatives
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Knowledge of Occupational Health & Safety regulations and compliance programs
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Post-secondary education in Business Administration, Operations Management, Leadership, or a related field
Benefits
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Competitive salary package
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Comprehensive health and dental benefits
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Career advancement opportunities within a growing organization
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Leadership development and professional training programs
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Employee recognition and reward programs
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Supportive and collaborative leadership environment
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Opportunity to make a meaningful impact on organizational growth and success