We’re looking for a Forward Deployed Engineer to join our LATAM team, with a focus on São Paulo. In this remote, customer-facing role, you’ll embed directly with enterprise customers across the region to architect and ship production systems on Telnyx’s global network — voice, messaging, AI, and wireless — including self-hosted, open-weight LLM deployments that run inside customer environments. This isn’t about demoing products; it’s about building real solutions that work at scale.
This role would suit a technical professional who thrives at the intersection of engineering and customer success. You’re equally comfortable debugging SIP traces as you are standing up a LiteLLM gateway with routing and failover across a customer’s model providers, or leading a whiteboard session with a customer’s engineering team. The ability to own outcomes from POC to production go-live is essential.
Customers across Latin America increasingly need Spanish- and Portuguese-first conversational AI, regional data residency, and flexible deployment options. A significant part of this job is making open-weight models perform reliably on infrastructure the customer controls. Professional fluency in Spanish or Portuguese, together with strong working proficiency in English, is required.
This is a LATAM-based remote role for candidates located in São Paulo, with approximately 10–30% travel for deployments, workshops, and escalations across Brazil, and the wider region.