We are seeking a forward-thinking Manager, Technical Adoption Architecture to lead our AI-focused team of Technical Adoption Architects (TAAs), who are product experts and problem solvers responsible for helping customers realize value from Ironclad’s CLM platform, agents, and AI offerings. TAAs partner with customers from early proof of value through implementation, activation, and foundational adoption, translating customer goals into practical, scalable contracting solutions.
As a Manager, Technical Adoption Architecture, you’ll oversee a team that is on the forefront of Ironclad’s agent and AI product offerings. You’ll ensure agentic solutions and AI capabilities are thoughtfully incorporated into customer deployments, while helping evolve how Professional Services delivers customer value, outcomes, and adoption. You’ll provide hands-on support for complex or at-risk engagements, continuously improve delivery processes, and partner closely with cross-functional teams to ensure a seamless customer experience.
This is a people-first, customer-centric leadership role. You’ll be responsible for coaching and developing TAAs, providing clear guidance, fostering an inclusive and high-performing team culture, and leading the team through change. You’ll translate strategy into an executable plan, with a strong focus on development, retention, and team effectiveness. You’ll also partner with Product and Engineering to provide early feedback and testing for new agent and AI capabilities ahead of general releases.
This is a hybrid role. Office attendance is required twice a week for collaboration and connection. There may be additional in-office days for team or company events.