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MA
Maine

Community Case Management Manager

Salary$64k – $91k
LocationAugusta, Maine
Work modehybrid
Typefull-time
DepartmentSocial Services
Company size1,001–5,000 people
First seen1w ago
Last seen3d ago
If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State’s career page and indicate on the application that they have previously worked for the State.
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Department of Health and Human Services (DHHS)
About the role
Social Services Program Manager
Opening Date: September 4, 2026
Closing Date: September 18, 2026
Job Class Code: 5094
Grade: 28 (Supervisory)
Salary: $64,334.40 - $91,332.80 per year*
*This is inclusive of a 1.00% recruitment and retention stipend
Position Number: 03030-5114
Location: Augusta
-ANTICIPATED VACANCY-
This is a full-time position located in Augusta. This position allows for partial telework with management approval.
Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.
Core Responsibilities:
As a Community Case Management Manager, you will:
• Manage and oversee implementation of the statewide Adult Community Case Management program serving adults with Intellectual Disabilities and/or Autism, including services funded through MaineCare Section 13 Targeted Case Management, under the direction of OADS leadership.
• Supervise, coach, and provide day-to-day directions to a statewide team who conduct provider support, monitoring, technical assistance, licensing and certification activities, and issue resolution within the Adult Community Case Management system.
• Provide operational management and subject matter expertise on MaineCare Section 13, Home and Community-Based Services requirements, conflict-free case management expectations, person-centered planning, and applicable OADS and OMS policies.
• Oversee initial certification and recertification reviews of Adult Community Case Management provider agencies and coordinate with OADS, the Office of MaineCare Services, and the Division of Licensing and Certification regarding 10-144 C.M.R. Chapter 108, Home and Community Support Services Licensing Rule, including provider qualifications, licensing standards, policies, staffing, supervision, documentation, person-centered planning, quality assurance, training compliance, health and safety expectations, corrective action, and implications for related HCBS services.
• Manage implementation, monitoring, and reporting of quality assurance and quality improvement measures for case management and related HCBS case management services, including provider performance, member outcomes, documentation quality, access, continuity of care, and statewide consistency.
• Support OADS Lifespan Waiver planning and implementation, including provider readiness activities related to Community Resource Coordination and Community Transition Case Management, with attention to conflict-free service delivery, transition planning, staff qualifications, documentation systems, and quality oversight.
• Collaborate with senior OADS leadership, OMS, licensing staff, providers, advocacy organizations, families, guardians, and community partners to implement policy, provide technical assistance, support provider capacity, address system barriers, and ensure consistent implementation of Adult Community Case Management and emerging Lifespan-related services.
Minimum Qualifications:
Four (4) years of progressively responsible experience in social service or mental health/developmental disabilities programs and a Bachelors Degree. At least three (3) years of the required experience must be in a supervisory and/or administrative capacity. Equivalent related work experience may be substituted for education on a year-for-year basis.
Preference will be given to candidates with:
• A Bachelors Degree in Social Work or a related human services field.
• Program oversight experience – Experience leading and coordinating person centered service planning for youth and families, including overseeing program processes that support individuals in identifying goals, preferences, and needed supports; responsible for developing, implementing, and monitoring transition tools and cross program workflows.
• Demonstrated supervisory and team leadership experience, including coaching and performance management, to promote consistent practice and high-quality service coordination that respects the rights, choice, and dignity of people with disabilities.
• Proven ability to work effectively across programs and with community partners, providing guidance and technical assistance as needed; interpreting and applying relevant policies and procedures; and supporting HCBS-aligned, person-centered access, compliance, and quality improvement
A Licensed Social Worker (LSW) credential is required.
The background of well-qualified candidates will demonstrate the following competencies:
1.
Please summarize your supervisory experience managing, coaching, inspiring, and motivating staff to accomplish mission and goals by providing clear direction, accountability, and positive interpersonal influence.
2.
Please summarize your ability to successfully partner with social service program professionals, MaineCare, licensing staff, providers, advocacy organizations, families, guardians, and community partners to achieve a common goal.
3.
Please summarize your knowledge of, and experience with, quality assurance initiatives especially related to case management, person-centered planning and thinking, HCBS requirements, provider certification or licensing reviews, and supports to individuals with ID and Autism.
Thinking about applying?
Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your experience and passion set you apart.
Agency information:
The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State’s population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.
The Office of Aging and Disability Services (OADS) within DHHS is responsible for ensuring the safety, support, and well-being of adults throughout Maine.
Application Information:
For additional information about this position please contact Alli Vercoe, DDBI Transition Manager by e-mail at [email protected]
To apply, please upload your resume and cover letter addressing the 3 competencies listed in the Minimum Qualifications section. Applications without a cover letter addressing these qualifications may not be considered.
Please submit all documents or files in PDF or Word format.
To request a paper application, please contact [email protected]
Benefits of working for the State of Maine:
No matter where you work across Maine state government, you find employees who embody our state motto—“Dirigo” or “I lead”—as they provide essential services to Mainers every day. We believe in supporting our workforce’s health and wellbeing with a valuable total compensation package, including:
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Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. When you or immediate members of your family are ill, utilize 12 days of sick leave per year.
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Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($12,213.60 - $13,650.48 annual value), depending on salary. Use this chart to find the premium costsfor you and your family, including the percentage of dependent coverage paid by the State.
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Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
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Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
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Retirement Plan – The State contributes the equivalent of 14.06% of the employee’s pay towards the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
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Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
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Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
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Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.
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Living Resources Program – Navigate challenging work and life situations with our employee assistance program.
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Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including non-birthing and adoptive parents—receive six weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
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Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.
State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.
Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.
There’s a job and then there’s purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.
As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.
If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.
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If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.
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