High school diploma or GED and two years of experience providing administrative support, front desk services, customer service, records management, billing, payment processing, or related transaction support in a professional or high-volume service environment; or an equivalent combination of education and relevant experience.
Knowledge, Skills and Abilities:
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Knowledge of modern office procedures, administrative practices, records management, and standard office equipment.
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Skill in providing professional, courteous, and responsive service to internal and external customers using a hospitality-focused approach.
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Skill in verbal and written communication, proofreading, organizing information, and preparing clear and accurate documents and records.
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Skill in using standard office technology, including Microsoft 365, email, spreadsheets, data-entry systems, and electronic records.
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Ability to learn and accurately apply basic business mathematics and established procedures related to purchasing, invoicing, payment processing, financial documentation, and recordkeeping.
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Ability to organize and prioritize competing responsibilities, meet recurring deadlines, and maintain accurate work amid frequent interruptions.
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Ability to work independently, exercise sound judgment, take ownership of assigned work and customer needs, communicate status, and follow matters through completion or an appropriate handoff.
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Ability and willingness to learn departmental regulations, procedures, services, Workday, and other job-specific systems and apply new knowledge accurately.
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Ability to use critical thinking to understand the purpose and controls behind established processes, evaluate situations that fall outside standard procedures, and determine an appropriate course of action or escalation.
Physical/Mental Requirements:
Work requires the ability to communicate effectively in person, by telephone, and electronically; operate a computer and standard office equipment; and remain at or near the assigned reception area for extended periods. Duties frequently involve sitting, repetitive keyboarding, and handling papers or office supplies, with occasional standing, walking, reaching, bending, and lifting or carrying items weighing up to 20 pounds. The position requires sustained attention to detail, the ability to manage multiple priorities and frequent interruptions, and the ability to apply sound judgment and critical thinking to routine and nonroutine situations. Reasonable accommodation may be made to enable qualified individuals to perform the essential functions.
Work is performed primarily in an active indoor office environment that includes a public-facing reception area, shared conference rooms, a breakroom, and other common areas. The position involves regular interaction with employees, job candidates, visitors, vendors, and internal staff, as well as frequent use of computers, telephones, office equipment, and electronic systems. Work may involve access to confidential or sensitive personnel and financial information and exposure to moderate noise and frequent interruptions typical of a busy professional office. Because the position is responsible for front desk coverage and the daily readiness of shared spaces, regular and reliable on-site attendance during scheduled work hours is required.