We’re looking for a friendly, compassionate, leader to join our aviation services team!
Oversee aircraft appearance operations, including, but not limited to, the following: safety, servicing, and cleaning services for aircraft; and employee management
Responsibilities
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Take full responsibility for delivering effective aircraft appearance operations to our customers.
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Lead, motivate, and manage team members to deliver on the Service Level Agreements (SLAs) with customers.
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Resolve customer service issues in a timely manner with tact and diplomacy.
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Proactively manage safety and security processes and procedures to comply with HHS operating standards. ● Take ownership for creating a progressive open-door culture by managing the performance and development of team members.
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Review key performance open-doorindicators (KPIs) and convey necessary actions if needed.
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Recruit and hire new team members to meet service requirements.
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Understand contract requirements and customer expectations.
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Implement team member counseling and corrective action, including performance improvement plans, as needed.
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Monitor and/or conduct required training of team members.
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Plan and organize the most efficient use of resources to meet work requirements by analyzing equipment and team member work schedules.
Skills
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Interpersonal Skills: Ability to interact with individuals at all levels of the organization
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Communication: Effective written, spoken, and non-verbal communication as well as presentation skills
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Customer Service: Service-oriented mentality with a focus on exceeding expectations
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Professionalism: Maintain a positive and professional demeanor
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Decision Making: Ability to quickly make sound decisions and judgments
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Proactivity: Self-motivated with the ability to effectively prioritize projects and needs
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Team Player: Willingness to collaborate and provide support where needed to achieve outcomes
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Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings
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Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment
Requirements
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2 to 5 years of management experience
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Ability to work a flexible schedule that may include nights, weekends, and holidays
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Willing to work outside in all types of weather and in elevated noise levels within the airport environment.
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Have a valid driver’s license and a clear Motor Vehicle Report (MVR)
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Extensive airport operational experience and a working knowledge base of budgetary and financial responsibilities
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Knowledge of applicable FAA and OSHA regulations
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Experience negotiating contracts
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Computer skills, including word processing, spreadsheets, email, and ordering platforms
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Must be willing to relocate for promotion opportunities
What We Offer
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Paid time off (vacation and sick)
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Medical, dental, and vision insurance
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401(k) with employer match
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Employee Assistance Program (EAP)
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Career development and ongoing training
Important to Know
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Veterans and candidates with military experience are encouraged to apply.
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HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.
Who is HHS Aviation
HHS Aviation is an industry-leading aviation services provider. We are known for our unwavering commitment to providing our customers with the highest-quality aviation service solutions. We utilize our decades of industry knowledge and experience to offer our customers the insight and perspective to augment their ground servicing programs. We are a service solutions partner, not simply a contract labor provider like many other ground service companies.