§ Management services to JLL in support of their business needs in accordance with the Service Levels, and Key Performance Indicator requirements
§ Manage Facility Management team in the delivery of services especially all help desk issues & user services.
§ To assist in the maintenance of the premises including any designated financial, maintenance, procurement, and asset & vendor management.
§ Develop an understanding of and sound working relationships with key representatives of the client and key suppliers/service providers with whom you operate in support of the site.
§ Specifically manage the role of the Facility executive, Front office Executive, the Janitorial and technical team
Deliverable Role/Responsibilities
§ Manage offsite record management operations including documents collection & retrieval
§ Review and spot-check your areas of responsibility to ensure that suppliers/service providers are meeting contractual obligations to the client.
§ Ensure detailed floor inspections on a routine basis.
§ Monitor the Help Desk system as it effects your area & ensure that rectification works are recorded & action-ed in a timely manner
§ Ensure your aspects of the working environment meet all requisite Standards.
§ Assist the Facility Manager to ensure the smooth running of meetings &/or events
§ Assist with Business Unit relocations or ‘ad hoc’ projects.
§ Assist with critical out-of-hours issues & participate as a key team member in response to emergency situations
§ Provide backup support for the Facility Manager in times of absence.
§ Clearly document & communicate all client expectations to the balance of the FM team
§ Work collaboratively with colleagues both within the JLL in the wider Jones Lang LaSalle network
§ Work collaboratively with colleagues both within the JLL in the wider Jones Lang LaSalle network
§ Ensure general administrative activities under your control are conducted in a timely and efficient manner
§ Assist with any other duties as assigned by the Facility Manager or Senior Manager on a “need be” basis.
Management Role/Responsibilities
In addition to providing the information as above, the management responsibilities of this role include:
§ Oversee pantry services, catering services for in-house lunch, presentations and staff events
§ Assist in manage service levels to meet business unit needs
§ Manage kitchen equipment inventory and maintenance
§ Ensure the general cleanliness of the office and the management of the Janitorial team
§ Manage user car park applications with Building Landlord
§ Ordering of copier refills, office equipment [non IT equipment] and plants for the office
§ Ordering of office supplies such as stationeries and pantry supplies, equipment and services and analysis.
§ Manage subscription of periodicals and newspapers
§ Manage the receptionist in the discharge of the front office duties such as;
§ Coordinate closely with the site leaders to address problems and/or enhance working environment performance
§ Weekly connect with associate to understand the concerns