Customer Service Representative (CSR) - Durable Medical Equipment (DME)
LocationRochester, New York, United States
Work modeon-site
Typefull-time
DepartmentRevenue
Company size1+ people
First seen1w ago
Last seen3d ago
About the company
Locally established Rochester, NY Durable Medical Equipment company offers quality service, quality equipment and great follow up care to its customers. We provide competitive wages and benefits in a supportive and friendly atmosphere.
If you have experience in the following areas, you should Apply Today!
Nice to have
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Insurance verification
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Prior Authorization
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Billing experience - Medicare, Medicaid, or Managed Care
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Medical Office
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Healthcare background
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CPAP and Oxygen experience
Responsibilities
Customer Service Representative Duties:
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Welcome patients in person and over the phone, as well as maintain patient charts, process patient orders, create delivery tickets, and coordinate scheduling.
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Work one on one with patients to educate them on uses and directions of prescribed medical equipment and supplies.
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Work closely with doctors, nurses, and other referral sources to ensure excellent patient care.
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Complete intake, insurance verification and determine charges and coverage for service/product requested.
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Collect co-pays and input payment data.
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Collect compliant medical documentation for insurance invoices.
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Maintain work operations by following company policies and procedures.
Requirements
Position Qualifications:
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High School diploma or equivalent (Required)
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Excellent phone and customer service skills (Required)
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Strong Communication skills (Required)
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Two years of HME/DME experience and knowledge of medical terminology. (Preferred)