Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
About the role
As a Support Specialist, you will have the opportunity to support a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. You’ll be on the ground floor of this exciting operation, ensuring that our driver-partners have a smooth interaction and experience and delivering an exceptional service to our riders.
**This is an in-person position. You will be working from our office in Summit County, Utah (close to Park City). Shift hours for this role are 3:00PM-1:00AM.**
What You’ll Do:
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Serve as the front line, supporting our driver-partners
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Thrive in a fast-paced environment tackling an array of customer issues
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Become an expert on our services and spread the love of Via everywhere
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Deliver above-and-beyond customer service to our riders
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Notice even the smallest trends and pain points, then brainstorm ways in which we can create solutions to improve each customer’s experience
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Channel customer feedback to all areas of the business such as technology, marketing, design, and product teams
Who You Are:
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Clear communicator, good listener, with excellent reading comprehension and writing skills
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Excellent computer and technical skills, including experience with Microsoft Office, the Google Suite, previous CRM tools like Salesforce a plus
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A well-rounded team player who takes ownership of (and pride in) your work
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Dynamic; willing to wear multiple hats and work on projects of all types
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You take initiative to solve problems and get the job done
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Empathetic and have the ability to put yourself in the customer’s shoes
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Intellectually curious, and a willingness to embrace the uncertain
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Fluency in English is a must, and Spanish is a plus
Compensation:
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Final pay will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
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Hourly wage starting at $23.00/hr
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We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching
Benefits:
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Fuel costs reimbursed for those commuting into our office in Summit County, Utah
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Employer-subsidized health, vision, and dental insurance
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Employer-subsidized life insurance
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Employer-subsidized short and long-term disability insurance
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A generous paid-time-off package
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Reimbursement for winter tires paid at the end of winter season