Project & Site Activity Management
• Track and manage all site activities across multiple data center locations.
• Maintain project schedules, milestones, and deliverables to ensure successful execution.
• Monitor project progress and identify potential delays or issues.
• Coordinate implementation activities, maintenance windows, and service delivery initiatives. Resource & Headcount Management• Track project level of effort (LOE) for all assigned projects and service initiatives.
• Monitor resource allocation and utilization across multiple workstreams.
• Maintain headcount tracking and forecasting for operational and project requirements.
• Assist management with workforce planning and staffing recommendations.
Risk & Issue Management• Identify, track, and manage project risks, issues, challenges, and dependencies.
• Develop mitigation and contingency plans to minimize project impacts.
• Escalate critical risks and operational concerns to leadership as required.
• Maintain risk and issue logs throughout the project lifecycle. Reporting & Documentation• Produce and distribute daily, weekly, and monthly project status reports.
• Develop executive dashboards and KPI reports for leadership and clients.
• Track project financials, resource utilization, milestones, and service performance metrics.
• Maintain accurate project documentation and records. Client & Stakeholder Management• Work collaboratively with client project managers, client technical staff, and internal teams.
• Facilitate project meetings, status reviews, and operational discussions.
• Provide clear communication regarding project progress, risks, and deliverables.
• Build strong relationships with customers and stakeholders to ensure high levels of satisfaction. Operational Support• Support managed services operations and service delivery activities.
• Coordinate with engineering, operations, and support teams.
• Assist with change management, incident reviews, and operational improvements.
• Ensure compliance with customer requirements and organizational standards. Required Qualifications• Bachelor’s degree in Information Technology, Engineering, Business, or related field preferred.
• 5+ years of experience in technical project management, data center operations, managed services, or infrastructure projects.
• Experience managing multiple concurrent projects and operational activities.
• Strong understanding of data center environments, IT infrastructure, and service delivery models.
• Proven experience managing project schedules, resources, risks, and reporting. Required Skills & Competencies• Excellent project management and organizational skills.
• Strong analytical and problem-solving abilities.
• Outstanding verbal and written communication skills.
• Ability to work effectively with clients, vendors, and cross-functional teams.
• Strong stakeholder management and relationship-building skills.
• Ability to prioritize multiple tasks in a fast-paced environment. Technical Skills• Advanced proficiency in Google Workspace (Sheets, Docs, Slides, Forms, and Drive).
• Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Teams).
• Experience with project management and collaboration tools such as Microsoft Project, Smartsheet, Jira, ServiceNow, or similar platforms.
• Strong reporting, dashboard creation, and data analysis capabilities. Preferred Certifications• PMP (Project Management Professional)
• PRINCE2
• ITIL Foundation or higher
• Certified Scrum Master (CSM) or Agile certification Success Measures• On-time delivery of projects and service initiatives.
• Accurate resource and headcount tracking.
• Effective management of risks and issues.
• Timely and accurate reporting.
• High client satisfaction and stakeholder engagement.
• Continuous improvement of managed services operations and processes.