Join our team and be part of the continued success of Bali’s largest integrated resort.
About the role
We offer an exciting career opportunity for our new outlet, After Rock Nightclub for an individual with the following details:
Summary of Responsibilities:
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Escort guests to their tables as they arrive at the nightclub and guide them to their tables to ensure they have a comfortable experience
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Manage the waiting list and provide accurate wait times
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Answer incoming calls and address customers’ queries
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Assist with reservations and maintain an organized reservation system
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Communicate with guests to understand their needs and preferences
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Monitor the nightclub floor to ensure a safe and enjoyable environment
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Ensure that the highest standards of customer service are provide to handle customer inquiries, complaints, any issues and feedback that may arise in a professional manner to continuously improve service quality and guest satisfaction.
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Coordinate with other team members to provide excellent customer service
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Upsell club promotions and events
Requirements
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Indonesian citizen
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Proven experience with minimum of 2-3 years in the same field
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Prior background from Restaurant/Club/Night Club is an advantage
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Hospitality appearance, honest, initiative, creative and open minded
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Eloquent in English communication in both written and spoken. Knowledge of additional languages is an advantage
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Outgoing personality with excellence communication and interpersonal skills
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Flexibility to work evenings, weekends, and holidays as required in the nightlife industry
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Diploma in F&B Division, Hospitality, or other relevant fields. Bachelor’s degree is desirable