Education & Experience Requirements
• High School Diploma or equivalent required
• 1 year previous rental shop experience preferred
• 1 year previous customer service experience preferred
Knowledge, Skills & Experience
• Knowledge of product or service
• Knowledge of companies fire and safety procedures
• Strong knowledge of surrounding town and areas
• Basic industry terminology
• Proficiency in communicating clearly both verbally and in writing to team members
• Bi-lingual language skills (Spanish, Portuguese, French or others) preferred
• Knowledge of company policies and procedures
• Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly
• Active listening and interpersonal skills to personalize the guest experience
• Ability to act professional in a fast-paced environment
• Strong attention to detail
• Ability to understand written and verbal English
• Ability to work independently with minimal supervision
• Ability to work effectively in team settings, contributing positively to group dynamics
• Report to work in compliance with grooming standards
• Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels permit
• Ability to multi-task and to control a busy environment