Minimum Knowledge, Skills and Abilities Required
• Requires 2 to 4 years of related experience in software implementation, CRM or AMS consulting, or client-facing professional services
• Bachelor’s degree in Information Technology, Information Systems, Business, or a related field, or equivalent experience
• Experience configuring a CRM or AMS platform (such as Microsoft Dynamics 365, Salesforce, or a comparable system)
• Proficient in Office 365, including Microsoft Word, Excel, PowerPoint, and Outlook
• Familiarity with SQL, reporting tools, and data migration concepts
• Demonstrated ability to learn new software applications quickly
• Excellent verbal and written communication, organization, and follow-up skills
• Demonstrated ability to build long-term relationships and trust with customers
• Excellent relationship-building skills and ability to work both individually and as a member of a team
• Proven ability to manage multiple tasks and priorities with minimal supervision
• Ability to work effectively within a fast-paced, deadline-driven environment