· Undertake requests for assistance from Divisional Director/ General Managers/Operations as required.
· Attend weekly meetings with team.
· Communicate and provide suppliers with purchase orders.
· Raise and chase purchase orders daily and ensure prompt delivery, providing purchase orders for Accounts Payable when necessary.
· Answer general queries from sites.
· Answer calls and queries.
· Prepare manual and automated reports, incorporating excel, pdf documents and tables/graphs- for line manager.
· Book Conference lines/ Meeting rooms for FS Management as requested.
· Taking, typing, and distributing meetings minutes.
· Always work in a professional, hardworking, reliable manner and to always show respect to colleagues and clients.
· Undertake requests for assistance from General managers as required. Understand, anticipate, and deliver customer (internal and external) needs while building effective relationships.
· Efficiently respond to both internal and external customers through effective communication and personal accessibility.
· Recording and analysing data.
· Ensure customer satisfaction is high and uphold company values.
· Carry out other admin tasks as directed.
· Builds and maintains effective professional customer relationships and communications.
· Assist with inductions and new system training for new team members & managers within in the region.
· Knowledge of using company systems and programmes such as ‘our in house’ CAFM system (Coupa) and client facing programmes such as Corrigo & Vantify.
· Assist clients and accounts payable department in settling financial disputes by collating and analysing related data and raising purchase orders.
· Support with financials & service delivery information for managers for Monthly/year end reports.
· Assist with expenses for operations team.
· Support with the preparation, design, and communication of board reports, including sourcing up to date KPI information.
· Assist the bid team with presentation slides, and organisational charts for the region.
· Assist with Welcome presentations & Roadshows.
· Ordering and keeping stock of marketing & promotional equipment for events.
· Assisting with HR tasks such as TUPE consultations, Interviews, and DBS/Vetting checks.
· Support with any ad-hoc requests/issues by the Divisional Directors.
· Maintaining and updating Company organogram and Management diagrams.
· Training and ‘taking charge’ of any new ABM systems to help site leads and GM’s.