We’re looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.
As a Sr. Staff Technical Success Executive, you will be tasked with serving as SentinelOne’s executive intervention capability for our most strategically significant customer situations, helping our largest customers realize the full value of their SentinelOne investment while leading complex customer recoveries through successful resolution, operating alongside the Early Warning System (EWS), Critical Accounts Program (CAP), and Crisis Management. This role combines executive relationship management, expert cybersecurity technical acumen, cross-functional leadership, and commercial strategy, requiring the technical credibility to diagnose complex problems, challenge assumptions, guide solution strategy, and confidently lead conversations with customer security executives, architects, and SentinelOne Product and Engineering leaders across complex, multi-threaded customer situations including platform outages, product limitations, deployment challenges, architectural decisions, security operations issues, competitive evaluations, and executive escalations. Unlike traditional Customer Success or Technical Account Management roles, Technical Success Executives are deployed only when executive intervention is required, becoming SentinelOne’s primary executive partner for the customer and the executive owner inside SentinelOne, working directly with customer executives while aligning internal teams around a single strategy to maximize customer value and drive successful long-term outcomes.