Responsibilities:
• Handle drivers’ requests for car maintenance, tires or replacement by promptly providing approvals in accordance with the manufacturer’s guidelines.
• Closely monitor costs related to repair, maintenance and tires replacement to achieve maximum savings.
• Secure agreed prices with the vendor to ensure the client is aware of the repair total.
• Negotiation for warranty recovery in cases where a vehicle is out of the normal factory warranty date or miles.
• Handle and resolve drivers’ complaints.
• Log all interactions with drivers in the relevant CRM tool and ensure that all tasks are completed.
• Identify and escalate situations requiring attention.
• Communicate with colleagues and external partners to control direct / indirect costs.