Vacation Advisor - Reservations Sales/Activations - Work From Home (Mexico City Area)
LocationMVC Mexico Call Center
Work modehybrid
Typefull-time
Company size10,000+ people
First seen1w ago
Last seen4d ago
Benefits
Train in office with future work from home opportunities possible!
Job Summary
Responsibilities
•
Introduce and promote the Marriott Vacations Worldwide brands to reserve dates for vacation ownership preview packages over the phone.
•
Answer questions about vacation destinations and Marriott Vacations Worldwide resort facilities and services.
•
This job involves checking the availability of accommodations and dates and suggesting alternatives when the first choice is not available.
•
Vacation Advisor associates at the call center promote accommodation upgrades and extra nights to drive additional revenue when available.
•
Clearly explain the requirements for purchasing a preview package and attending a vacation ownership sales presentation.
•
Verify individuals or couples meet the Marriott Vacations Worldwide eligibility requirements.
•
Vacation Advisors leverage guest loyalty to the Marriott International and Marriott Vacations Worldwide brands and to persuade callers to purchase the vacation ownership preview package.
•
Confidently ask the potential owner to reserve dates for the package.
•
Use sales techniques to overcome objections while maintaining a polite and enthusiastic demeanor.
•
Contact an appropriate call center individual, leader or department to resolve guest calls, requests, or problems.
•
Vacation Advisors must follow all Marriott Vacations Worldwide call center and company policies and procedures; maintain confidentiality of proprietary information; protect company assets.
•
Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
•
Speak with others using clear and professional language; answer telephones using appropriate etiquette.
•
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
•
Comply with quality assurance expectations and standards.
•
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
•
Perform other reasonable job duties as requested by Supervisors.
•
#imvwcala
•
#callcenter
Legal
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.